Shipping Policy

At Dh’tales, every order is prepared with care and intention. From our atelier to your doorstep, wherever you are in the world, we strive to ensure your little one’s essentials arrive safely and beautifully.

Order Processing

All orders are processed within 2–4 business days after confirmation, excluding weekends and public holidays. During new launches or high-demand periods, processing times may vary slightly. If there’s a significant delay, we’ll keep you informed.

Shipping Locations

Dh’tales ships across India and to select international destinations.
Available countries and shipping options will be displayed at checkout.

Delivery Timelines

Domestic Shipping (India):

Metro cities: 3–5 business days

Non-metro / remote locations: 5–10 business days

International Shipping

Estimated delivery: 7–21 business days, depending on the destination and customs clearance

All delivery timelines are estimates and may vary due to courier delays, customs procedures, weather conditions, or other factors beyond our control.

Shipping Charges & Duties

Shipping fees are calculated and displayed at checkout based on destination and order value

International orders may be subject to customs duties, import taxes, or local charges, as determined by the destination country

These charges are the responsibility of the customer, and Dh’tales does not have control over them.

Order Tracking

Once your order has been shipped, tracking details will be shared via email or SMS so you can follow its journey.

Delays, Customs & Undelivered Packages

Dh’tales is not responsible for delays caused by:

Customs clearance procedures

Courier service disruptions

Incorrect or incomplete shipping details

Recipient unavailability

If a package is returned to us due to an incorrect address or failure to collect, re-shipping charges may apply.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the package and item(s). We’ll review the matter and assist you with care.

Address Changes & Cancellations

Address changes or order cancellations can only be requested before dispatch. Once an order has been shipped, modifications are no longer possible.

Contact Us

For shipping-related inquiries or assistance, please reach out to us at: